Your Goals are our Goals...
Training and Client Satisfaction is Our Mission
Our quality is managed by a set of policies, procedures, and processes used to ensure the quality of our client service, including Six Sigma Methodologies. Analyzing the problem, brainstorming, identifying the core issues, brainstorming again, and solving the problem and managing our control processes. Our Quality Management Plan first defines our acceptable level of quality, which is defined by you, the client, and describes how the process will ensure this level of quality in its deliverables and work processes. The purpose of our quality plan at Payback Repo is to elicit our client's expectations in terms of service quality and prepare a proactive quality management plan to meet and exceed those expectations. PRI's Quality Assurance activities ensure the quality standards for our service are met and exceeded. Quality Assurance makes sure we are doing the right things, the right way.
We use Six Sigma methodologies, cost leadership strategies, and focus and differentiation as the core to pursue operational excellence. This is a philosophy that mandates operational excellence. PRI's operational excellence is achieved through tools designed to reduce variations in processes. We have a tailor made process that is a unique combination of Six Sigma and cost, focus, and differentiation strategies.
We aim to train, educate and empower our clients and employees to make the most of our services. We study the multi-faceted needs of our clients in order to develop comprehensive and customized plans. At Payback Repo, our plans are designed to enable you to take advantage of all that PRI has to offer, suggesting best practices to maximize the potential of our loss mitigation services. It’s about taking a methodical approach to growing our client relationships to achieve your goals.
Our approach to client service resonates from our own personal philosophies. We strive to build trust and look to develop long term, mutually beneficial partnerships with our clients and embrace technology and the vision of the future.