About us - Data-driven. Safety-focused.
At PRI, we are reinventing asset recovery by blending cutting-edge technology with meticulous service. For 20 years, we have provided safe, compliant collateral retrieval through a combination of data-driven tools and boots-on-the-ground expertise.
Our innovative approach starts with license plate recognition (LPR) systems that can quickly and accurately identify target vehicles. We combine LPR capabilities with predictive analytics, leveraging real-time sightings data and public records to optimize recoveries. With 15 years of experience in this technology, we were the first in New York to implement LPR for repossessions.
While driven by technology, we never lose sight of the human side. Our highly-trained agents utilize real-time data to execute precise, cautious repossessions according to industry regulations. We aim to balance innovation with prudence, utilizing advanced tools but adhering to compliance and safety protocols.
- Years Experience
- 20
- BBB Rating
- A+
- License Plates Scanned
- 100M+
Our culture - Excellence Through Education, Trust, and Empathy.
At PRI, we are a team united by our shared commitment to continuous learning, mutual trust, and compassionate service.
- Education. We invest heavily in ongoing training and development to equip our agents with the knowledge and skills to safely secure assets using the latest technology.
- Trust. We cultivate an environment of accountability by trusting our highly-trained experts to make data-driven decisions in the field.
- Empathy. We understand collateral recovery can be difficult and make sure to approach each repossession with care, professionalism and adherence to industry regulations.
Customer Service
At Payback Repo (PRI), we understand that repossession can be a difficult and emotional experience, for those whose vehicles we are tasked with recovering. That is why we place the highest priority on delivering exceptional customer service to everyone involved.
Our dedicated team goes above and beyond to ensure that each interaction is handled with professionalism, compassion, and transparency. Whether working with clients to quickly and efficiently recover vehicles or assisting individuals during a challenging time, we aim to make the process as smooth and stress-free as possible.
Our commitment to customer service is reflected in how we approach each situation, striving to turn what could be a difficult experience into one that is handled with care and respect. We pride ourselves on being responsive, kind, and efficient, ensuring that every person we interact with feels heard and supported.
At PRI, customer service is not just a priority. It is the cornerstone of our business. Whether you are a client looking to recover a vehicle or someone facing repossession, we are here to make a challenging situation a little easier.
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Our offices
- Office
343 Merrick Rd
Lynbrook, NY, 11563 - Storage Yard
...
Oceanside, NY 11572